Does KI-Werktisch make binding price commitments?

No. The AI prepares packages and can use guide prices from your price book. A price only becomes binding after you approve it.

Does KI-Werktisch book appointments on its own?

No. It suggests suitable time slots based on your dispatch rules. You confirm the appointment with one click.

Does the caller know they are speaking with AI?

Yes. A short disclosure at the start covers the EU AI Act transparency requirement.

What happens if the AI does not understand something?

If the AI cannot understand a request, it escalates politely—it does not block the customer; it brings your team into the loop.

Which languages does the AI understand?

German, including dialects from Austria, Germany and Switzerland, plus English, Turkish, Bosnian/Croatian/Serbian and Polish. KI-Werktisch automatically recognizes the language on each call.

What happens in emergencies?

Urgent issues are detected and escalated immediately. Reports of a heating outage, burst pipe or power outage go directly to the right person—not into an automatic work order.

Do we need to change our existing phone number?

No. KI-Werktisch is added through call forwarding—either when you do not pick up or around the clock, depending on your setup. Your number stays the same.

Does KI-Werktisch work without trade software?

Yes. KI-Werktisch can work independently. Finished work order packages can also arrive by email.

Which systems can be connected?

Calendars, spreadsheets, CRM, ERP and common trade software in the DACH market. Where no ready-made connector exists, we connect through an open API.

Can KI-Werktisch adapt to our workflows?

Yes. Custom questions, rules, voice and responsibilities: KI-Werktisch is configured for your trade and your way of working.

KI-Werktisch

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AI front office for trade businesses

Every requesthandled automatically.

KI-Werktisch brings your incoming channels together, fills in missing details and turns them into a complete work order package for your office to review.

Book a demo Features

Workspaces

One job. Every detail.And the right tools.

Customer, job and field data connect with the toolbox, workshop and technician app, so office and field teams can keep working without handover gaps.

Workbench

See incoming requests, active jobs and the next AI-prepared decisions in one central view.

Customers

Contact details, sites, active projects and the full history stay together in one customer record.

Job detail

Status, appointment, ownership, field work and commercial details stay connected in one view.

Scheduling

Schedule open jobs directly in the calendar with technicians, duration and available time slots.

Workshop

Manage the material catalog, storage locations, available stock and reservations together.

Toolbox

Use digital tools for documentation, planning, measurements, annotations and documents, tailored to each trade and job.

Technician app

The daily route, customer details, job information and field documentation travel with every technician.

Swipe sideways

KI-Werktisch overview with incoming requests, active jobs and AI-prepared tasks.

The solution

All requests in one place.Every work order prepared by AI.

Calls and messages become a complete work order package—with the customer, site, issue, urgency, photos, history and next step captured. Once approved, it can be handed off to your office, calendar, app or existing systems.

KI-Werktisch

Call

SMS

Receive

Available 24/7

Understand

Recognize request

Prepare

Build job package

Confirm

Approve next step

Transcript

Classification

Work order package

Quote

Software

App

Calendar

Documents

Invoice

Call

SMS

Receive

Available 24/7

Understand

Recognize request

Prepare

Build job package

Confirm

Approve next step

Transcript

Classification

Work order package

Quote

Software

App

Calendar

Documents

Invoice

Swipe to explore

Channels: Calls, email, WhatsApp and SMS enter the same workflow.

Receive

All incoming channels in one place—available around the clock, even when the office is unattended.

Understand

The AI identifies the request, its urgency and any missing information. Rather than simply forwarding it, the AI asks the right follow-up questions.

Prepare

Customer, site, issue, photos, history and next step are assembled into a structured work order package.

Confirm

You review and approve it. The next step is then handed off to your office, calendar, app or existing system.

Features

A work order packageinstead of scattered messages.

Everything in one system. Clear. Organized. Ready for the next decision.

Intake

Seamless integrations

Connect email, phone, calendar and trade software wherever your business needs them.

AI voice assistant

Thanks for the photos. We will check this and send you a proposed appointment shortly.

Sounds like you

Tone, language and routine follow-up questions are configured to match your guidelines.

Appointment moved

Emergency · heating outage

Callback request

Escalates in real time

Critical requests do not sit in the inbox. They are routed according to your rules.

Control

Suggest maintenance

Complete work order

AI suggestion for the next action

The AI prepares the next follow-up question, appointment, quote or escalation. You decide with one click.

Thursday · October 1

09:00

11:00

Heating maintenance

Technician available

14:00

Scheduling & dispatch

Suitable time slots and technicians are suggested based on availability and your operating rules. You confirm or reschedule.

Customer portal

Appointment confirmedAug 04

Appointment completedAug 05

Follow-up visit scheduledAug 12

Approve quoteAug 14

Customer portal for status & approvals

Customers see the status and next step, confirm appointments or quotes, and ask follow-up questions — directly on the job.

Execution

Job

Working time

00:42

Travel · GPS

12.4 km

Finding

Material

Photo

Complete job documentation

Status, travel and working time, technician and findings stay documented directly on the job — transparent for the office and field team.

MaterialTimeTravel

Quote

Draft ready

Material

Labor

Travel

Quotes & invoices

Recorded work is compiled into a structured quote or invoice draft.

Invoice reminder

Invoice due

Send reminder

Custom workflows from templates

Start with ready-made workflows for maintenance, follow-up questions or approvals, then adapt timing, ownership and approval steps to your business.

Seamless integrations

Connect email, phone, calendar and trade software wherever your business needs them.

AI voice assistant

Thanks for the photos. We will check this and send you a proposed appointment shortly.

Sounds like you

Tone, language and routine follow-up questions are configured to match your guidelines.

Appointment moved

Emergency · heating outage

Callback request

Escalates in real time

Critical requests do not sit in the inbox. They are routed according to your rules.

Swipe sideways

Control

AI supports.Decisions stay with you.

The AI handles the preparation. Your team stays in control and approves every binding step.

No prices without approval.

Quotes remain drafts until you confirm them.

No appointments confirmed outside your rules.

KI-Werktisch suggests time slots. You approve, adjust or reject them.

No commitment without human approval.

Emergencies, follow-up questions and unclear cases are routed to the responsible person according to your rules.

GDPR compliantEU hosting (Frankfurt)ISO 27001 in preparation

For your trade

Trade templates for your business.From intake to field work.

Each template connects your service catalog with the right follow-up questions and field forms. Requests arrive complete, while technicians capture the evidence relevant to the job.

HVAC & plumbing

For heating, plumbing, cooling, heat pumps and maintenance.

View details

Electrical & energy

For faults, installations, inspections, solar, storage and EV charging.

View details

Construction & shell

For masonry and concrete, structural repairs, openings, foundations and demolition.

View details

Painting & interiors

For interior painting, facades, surface damage, drywall and plastering.

View details

Joinery, windows & fit-out

For bespoke furniture, kitchens, repairs, windows, doors and glazing.

View details

Flooring & tile

For new flooring, repairs, substrate preparation, tiling and site measurements.

View details

Roofing & building envelope

For roof leaks, weather damage, sheet metal, roof windows and waterproofing.

View details

Chimney & flue services

For sweeping, combustion appliances, flue inspections, emissions testing, findings and defects.

View details

Drain & sewer service

For blockages, drain cleaning, CCTV inspections, leak testing and emergency call-outs.

View details

Swipe sideways

AI understandsDeutschEnglishTürkçeBKSPolski

Comparison

More than an AI chat tool.More cost-effective than a full-time employee.

KI-Werktisch sits in front of your existing workflows. It receives, understands, sorts and prepares requests—without forcing you to overhaul your business.

Requirement	Office team	AI chat	KI-Werktisch
Handles calls around the clock
Brings calls, email, WhatsApp and SMS together
Understands trade-specific technical requests
Prepares complete work order packages
Guides technicians through jobs with trade-specific templates
Prepares reports, quotes or invoices from field data

Legend:coveredpartially coverednot covered

KI-Werktisch vs. Office team

More availability without more staff.

A capable office team remains essential. KI-Werktisch takes recurring interruptions off its plate.

Availability

Before

Available during office hours, but limited overnight and on weekends.

KI-Werktisch

Handles calls, email, WhatsApp and SMS around the clock.

Preparation

Before

Often limited to call notes and chains of follow-up questions.

KI-Werktisch

Brings together the customer, site, issue, photos and next step.

Escalation

Before

Emergency response depends on the right person being available.

KI-Werktisch

Recognizes urgency and routes the request according to your rules.

KI-Werktisch vs. AI chat

It does not just answer. It prepares work order packages.

ChatGPT or Claude can help interpret information and draft responses when prompted. KI-Werktisch handles incoming requests itself and turns each one into a ready-to-review work order package.

Channels

Before

Works with whatever someone enters or uploads into the chat.

KI-Werktisch

Calls, email, WhatsApp and SMS flow into one workstream.

Depth

Before

Can understand content and draft responses, but does not automatically know your operating rules or everything required for a complete work order package.

KI-Werktisch

Fills in missing details, prioritizes the request and creates a package ready for approval.

Handoff

Before

The result stays in the chat and must be copied manually into a calendar, app or system.

KI-Werktisch

Hands the result off to your office, app, calendar, documents or invoicing workflow.

No-obligation demo

See it in 30 minutes,how it works for your office.

See a real example of how a call or message becomes a complete work order package for your office.

Book a demo

Questions & answers